I have been a Globe Handyphone Subscriber for almost 6 years now. In fact, I got my 70th billing statement this month. I love Globe’s services. Apart from some bumps along the way, I am still very satisfied with their service. That is probably why we also switched to a Globe Landline and Broadband at home. Anyway, we all know that Globe offers Loyalty Rewards everytime you renew your contract with them every 2 years. For the last two renewals, I availed of the bill rebates package. Bill rebate is when they offer to slash a certain amount on your monthly bill for the next 24 months instead of giving you a new handset. For example, instead of Globe giving you a new Nokia C3 to renew your contract and lock you in for another 2 years, they will offer you P400 bill rebate for the next 24 months. So if you are in their plan P999, you only need to pay P599 a month but still enjoying your plan’s full features and benefits.
I was very happy and satisfied with Globe’s Loyalty Plans, until recently.
I have only 3 months remaining in my contract, which means I will be renewing my contract again with Globe soon. Currently, I am under G-Flex Plan 800 (their old consumable plan) and my account is under their SME/Business Plan - since I got this phone through my previous employer. Given that I am preparing to renew my plan with Globe, I called their loyalty customer service hotline few weeks back to check on their loyalty offers. I was informed that if I renew my plan and change to their current SME Plan 999, they will give me a new Nokia C3 phone; however, I told them that I was not interested. What about bill rebates? He said that it is not currently being offered. So I asked, what about an iPhone 4?
Now it gets a bit complicated and deceitful (That is how I felt).
I was informed that if I want to avail of the 16GB iPhone 4 under the new upgraded SME plan 999, I will have to pay for an additional 21K. I asked, what if I upgrade to the plan P1499 instead? He said that the cash-out will be around 7-8K. Aside from that, he informed me that if ever I will avail of the offer, I will have to wait for a few months (back then) since the stocks are limited and there is a limited supply for the loyalty plans. I said Ok... In Doubt, I asked if that offer/price is indeed for the Loyalty Plans, he said yes. Ok, fair enough I told him. I will just call you back; I just need time to think.
Still doubtful after a few days, I got curious on how much the phone will will cost if I will just subscribe to a new plan instead of the loyalty plan. I called globe again (not mentioning my name and number yet) and asked how much is the cash out for the 16GB iPhone 4 under SME plan 999 and 1499. To my surprise, they gave the same amount as previously given to me for the Loyalty.
I was so dumbfounded and irritated at the same time.
I asked (calmly), why the offer/cash-out is the same for both loyalty and new applications? He answered, on a slightly confused tone of voice, “sir, yun po kasi yung offer talaga namin ngayon” “discounted na po yun”. I asked, “what about the loyalty rewards, asan na yun? If pareho lang ang offer nyo sa new and current subscribers? Saan na-factor ang loyalty doon?” He replied “sir yun po talaga ang offer ni globe sa iphone, fixed po talaga sya”. I added “Tapos I have to wait pa for the stock availability, samantalang yung mga new subscribers mag walk in lang sa business center may stocks sila!” “ano ba naman klaseng loyalty offer yan”. Then I hung-up still very upset and frustrated.
To cut the long story short. For new subscriptions of iPhone 4, most of the time, Globe business centers have available stocks for new account applications. No need to wait! You just fill-out a form, pay, and you’re done.
Now for the “Loyalty” Accounts, you have to inform them that you will be re-contracting with Globe, then, they will tell you that you will have to wait for a few weeks or even months because they have limited stocks under loyalty, then you will pay the SAME cash-out amount as the NEW subscribers.
I am writing based on my personal experience. I and I am not sure whether this happen to other subscribers (I hope not!). I just think that a Loyalty Plans must be rewarding and hassle free considering that technically, they are trying to win you back, Right? Or they don’t really care?
I Currently subscribe to a number of Globe Services: Globe Postpaid account, Globe Load Tipid Account, Globe Landline, and Globe Broadband. Now, I ask again, does Globe REALLY Value Your Loyalty to them and their service? As far as I am concerned - NOT! Is this really how Globe “Value” their existing subscribers? I sure hope not!
Well,This really sucks! But Do I have a choice at the moment? Unfortunately, None! If only I have the option to move to another carrier and retain my current number, I already did! But it looks like I will be looking forward to another 2 years of bittersweet relationship with Globe… We’ll see…
Thank you for reading. My Apologies for the rant and off-topic post, dencio.com will resume to regular after this post! :)
Hanggang Sa Muli! Paalam!
Originally Posted On: www.DENCIO.com